Privacy Policy

Nova Lux is a digital marketing agency that provides online social media management solutions and marketing and other associated services to startups, subscription box businesses, eCommerce businesses and local delivery businesses. In order to provide all of our clients with the best user experience and protect yours and their interests and that of every business we work with, we require all users and clients to read through and comply with the following Terms of Use and the Privacy Policy. This privacy policy aims to showcase how our digital agency collects, stores, uses, protects, and shares your personal and business information. It covers our website, tools, applications and all of our services.

USE OF THIS WEBSITE

By using this website you agree to the collection, storage, usage and disclosure of your personal information by our agency in the manner described in this Privacy Policy. We comply with expected industry standards and principles for the benefit and security of our clients and have adopted best practices in all our communications, delivery of services and business as a whole.

COLLECTION OF DATA: WHAT AND HOW

You understand that many online software packages including, but not limited to, Google and others, store data in facilities that may not be wholly or in part regulated or owned by Nova Lux We and any third parties or software providers we engage now and in the future will take all reasonable steps to provide for the security of such stored data to the extent possible and act in accordance with the terms as provided by those third parties and software packages. You may refuse to work with us where you deem the risk of a data breach to be greater than the convenience and cost effectiveness of the solution provided. To disengage our services, please notify us in writing and we will remove your details from our system. We collect personal information in a number of ways, including:

• When you provide information directly to our agency in person, by phone or in writing (whether electronic, via our communication tools, or otherwise)
• When you visit and/or use the website, in which case, We record information sent to us by your computer, mobile device or other devices.
• From third parties such as our related entities, service providers, operators of linked websites, applications and advertising on the website.

Our agency collects the following types of personal information in order to provide you with access to and use of the Website and for the purposes provided for in this Privacy Policy:

• Your name, phone number, mobile telephone number, email address, physical address and other contact information.
• Feedback, market research and opinion polls provided by you.
• Financial information such as credit card or bank account numbers provided by you.
• Records and content of communications with Us or any other person including when using Website communication tools.
• Personal information based on your activities on the Website.
• The personal information you provide to us through any discussions boards, correspondence, user information pages, disputes, or shared by you from other social applications, services or websites.
• To the extent permitted by law, other personal information provided by or obtained from third parties (such as a credit bureau) including navigation and demographic data and credit check information.
• Additional personal information we ask you to provide to verify your identity or when we suspect that you are in breach of our Terms of Service, this Privacy Policy or other Website policies (including your personal ID and your answers to any questions we pose to you).
• Personal information from your interaction with the Website and its content and advertising, including device identifiers, device type, geo-location information, connection information, statistics on page views, traffic to and from the Website, mobile network information, time, date, referring URL, the type of operating system and browser, ad data, IP address and standard web log data.

HOW PERSONAL INFORMATION IS USED, STORED AND KEPT SECURED

Our principal purpose in collecting, using and storing your personal information is to provide you with access to and use of the Website in a personalised, safe and efficient manner. You consent to us collecting, using, storing and sharing your personal information to:

• Operate the Website, generate content and provide customer support and billing services (including updates and improvements).
• Provide the services requested by you.
• Provide you with information via blogs, general email and online correspondence and newsletters.
• Research, develop and improve Our services.
• To conduct surveys to determine use and satisfaction with Our services.
• To generate statistics in relation to the Website.
• Detect, investigate and prevent potentially unlawful acts or omissions or acts or omissions with the potential to breach our Terms of Service, this Privacy Policy or other policies.
• Enforce our Terms of Service, this Privacy Policy or other policies.
• Verify the information for accuracy or completeness (including by way of verification with third parties).
• Combine or aggregate your personal information with information we collect from third parties and use it for the purposes set out this Privacy Policy.
• Contact you at your contact details we have collected, by way of voice call, post, text message or email.
• Aggregate and/or make anonymous your personal information, so that it cannot be used, whether in combination with other information or otherwise, to identify you.
• Collect fees, resolve disputes and to identify, test and resolve problems.
• Notify you about the Website and updates to the Website from time to time.
• Supply you with generalised, targeted or personalised marketing, advertising and promotional notices, offers and communications based on your preferences, and measure and improve our marketing, advertising and promotions based on your ad customisation preferences.

At Nova Lux, we store and process your personal information on our host’s servers, currently located in multiple locations around the world. You consent to the transfer, storage and retention of that information onto the servers of our host provider used from time to time by Us, regardless of the location of those servers. We have taken steps to protect your personal information by contracting with a third party to provide technical and security measures. These measures are designed to mitigate, but do not guarantee against, the risk of loss, misuse, unauthorised access, disclosure and alteration.

DISCLOSURE OF DATA OR PERSONAL INFORMATION TO THIRD PARTIES/SPOOFING, SPAM AND SPYWARE

You agree that we may disclose your personal information to enforce our Terms of Service, this Privacy Policy and other policies; comply with any applicable law, request by a governmental agency or regulatory authority or legally binding court order; respond to or resolve claims that a member has violated the rights of others; protect a person’s rights, property or safety; Our directors, staff, contractors, professional advisers and related entities; outsourced service providers who assist Us to provide its services such as information technology providers and marketing advisers (including in relation to fee collection, fraud investigations and Website operations); third parties to whom you expressly ask us to send, or consent to us sending, your personal information; credit agencies (including regarding missed and late payments or other defaults or breaches on your account); or such entities that we propose to merge with or be acquired by and in such case, we will require that the new entity following the merger or acquisition adhere to this Privacy Policy.

You are prohibited from engaging in spam, spyware or spoofing type activities, regardless of whether directed towards Nova Lux or other clients. You must not use the Website to send, upload or distribute spam, viruses or malicious, illegal or prohibited content to the Website or otherwise send content that would breach our Terms of Service or this Privacy Policy. You are not permitted to add a user or member to our mailing list (postal or email details included) without the written consent of a user or member. We may (or we may engage a third-party service provider to) take steps to scan and filter messages to check for spam, viruses, phishing attacks and other malicious activity or unlawful or content prohibited by this Privacy Policy and our Terms of Service. To report spam, spyware or spoof activities to Us, email us.